Information We Collect:
We collect personal information such as your name, address, email address, phone number, and payment information when you contact us for a quote, book an appointment, or use our services. We also collect information about your use of our website, such as your IP address and browsing history.
How We Use Your Information:
We use your personal information to provide and improve our services, process payments, communicate with you, and respond to your inquiries. We may also use your information for marketing purposes, but only with your consent. We do not sell or rent your personal information to third parties.
Disclosure of Your Information:
We may share your personal information with our service providers, such as payment processors and email marketing providers, to help us provide our services to you. We may also share your information with law enforcement or government agencies if required by law.
We use industry-standard security measures to protect your personal information from unauthorized access, use, or disclosure. We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access, and manage that information. We also limit access to your information to employees who need it to provide our services to you. However, please be aware that no security measures are foolproof, and we cannot guarantee the security of your information.
Processing of your personal data:
Under the GDPR (General Data Protection Regulation), we control and/or process any personal information about you electronically using the following lawful bases.
We may collect the following Data, which includes personal Data, from you:
- Date of Birth;
- Contact Information such as email addresses and telephone numbers;
- Demographic information such as postcode, preferences, and interests;
- Financial information such as credit/debit card numbers;
- IP address (automatically collected);
- Lawful basis: Consent
Where our purpose for processing is: Marketing and Sales, Customer Services, and HR
Which is necessary for, but not limited to,: Advertising and commercial research, Electronic communication services, and Site security
We process your information in the following ways:
Retention of Your Information:
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected unless a longer retention period is required by law. We will also delete your information upon your request unless we are required to keep it for legal or legitimate business purposes.
Sharing your information:
We do not share your information with third parties
Your individual rights
Under the GDPR, your rights are as follows.
- the right to be informed;
- the right of access;
- the right to rectification;
- the right to erasure;
- the right to restrict processing;
- the right to data portability;
- the right to object; and
- the right not to be subject to automated decision-making, including profiling.
Some cookies are required to enjoy and use the full functionality of this website.
Sponsored links, affiliate tracking & commissions:
Our website does not contain adverts, or sponsored or affiliate links on any pages.
Email marketing messages & subscription:
Under the GDPR, we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. We only collect certain data about you, as detailed in the “Processing of your personal data” above. Any email marketing messages we send are done so through an EMS, email marketing service provider. An EMS is a third-party service provider of software/applications that allows marketers to send out email marketing campaigns to a list of users.
Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, IP addresses, opens, clicks, forwards, and geographic and demographic data. Such data, within its limitations, will show the activity each subscriber made for that email campaign.
If you opt to sign up for our newsletter, we may use your email address to send you information about our products or services. You do have the option to opt out of our mailing list, and you can ask for personal data to stop being recorded at any time.
Data security is of great importance to Superior Janitorial and to protect your data, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure Data collected via this Website.
If password access is required for certain parts of the Website, you are responsible for keeping this password confidential.
We endeavor to do our best to protect your personal Data. However, the transmission of information over the internet is not entirely secure and is done at your own risk. We cannot ensure the security of your Data transmitted to the Website.
Unless otherwise agreed, no delay, act, or omission by a party in exercising any right or remedy will be deemed a waiver of that or any other right or remedy.
Terms and Conditions:
Welcome to Superior Janitorial. By using our services, you agree to the following terms and conditions:
We provide commercial cleaning services to our customers. Our services are provided on a one-time or recurring basis, as agreed upon by the customer.
We require payment for our services at the time of service. We accept payment by credit card or check. We reserve the right to charge a fee for late payments.
Customers may cancel or reschedule their cleaning services up to 24 hours prior to their scheduled appointment. A cancellation fee may be charged for cancellations made less than 24 hours prior to the appointment.
Liability and Insurance
We carry liability insurance to protect our customers in case of damages caused by our services. We are not responsible for damages caused by the customer or by third parties, such as theft or vandalism.
We guarantee the quality of our cleaning services. If you are not satisfied with our services, please contact us within 24 hours of your appointment, and we will work to resolve the issue.
Limitation of Liability
Our liability for damages arising from our services is limited to the cost of the services provided.
These terms and conditions are governed by the laws of the state, and any disputes will be resolved in the state courts.
Changes to the Terms and Conditions
We may update these terms and conditions from time to time. We will notify you of any changes by posting the new terms and conditions on our website. Your continued use of our services after such changes will constitute your acceptance of the new terms and conditions.